Our Shipping Policy
FREE SHIPPING ON ALL US ORDERS.
When will my order ship?
We need a little time to process, package, and ship your order.
Typically your order leaves the warehouse within 3 business days.
You will receive your package within 2-7 business days. Delivery days are Monday through Saturday, and orders will not be delivered on Sunday or Holidays.
You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
Do you ship to ALASKA, HAWAII, and U.S TERRITORIES?
ALASKA & HAWAII:
Delivery to Alaska & Hawaii generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). Delivery days are Monday through Saturday, and orders will not be delivered on Sunday, or Holidays.
Original shipping fee is non-refundable once shipped.
U.S TERRITORIES:
Standard shipping is based on weight on orders shipped to US territories.
Delivery to US territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands) generally takes 6-14 business days. Orders are shipped via the United States Postal Service (USPS).
Original shipping fee is non-refundable once shipped.
Do you ship to P.O Boxes or Military APO/FPO addresses?
We ship to APO/FPO with standard shipping based on weight.
Delivery time to APO/FPO varies and is generally longer than our standard 8-14 business days.
Can I change my shipping address after the order has been placed?
If you have entered an incorrect shipping address, please contact us via email info@isitpossible.co or chat as soon as possible. In some cases, we may be able to change your address after being shipped.
How can I track my package?
You will receive an email with shipping confirmation including tracking number for your package once your order has shipped. Tracking information will be updated within 24 business hours of shipment.
What if my package is lost or stolen?
We are not liable for packages lost, damaged during transit, or stolen once delivered. Please contact the carrier/local authorities with any claims on damages or stolen packages. To file a claim with USPS please call 1-800-275-8777.